Audience Services Associates

Job Title: Emerald City Theatre Audience Services Associates

Type of Employment: Part-Time

Dates of employment: Begins the week of October 29

Department: Audience Services

Reports to: Audience Services Manager/Front of House Supervisor

Emerald City Theatre representative at the Broadway Playhouse and Victory Gardens Theater.


The Audience Services Associate acts as both a Front-of-House staff member, as well as the “face” of  Emerald City Theatre at our respective performance venues. At Victory Gardens Theater and the Broadway Playhouse, this position will be responsible for greeting patrons, facilitating the pre-show activity, handling all merchandise sales, and overseeing the post-show autograph session.

The Audience Services Associate will also be responsible for performance report communications and inventory/sales reporting.



‘Twas the Night Before Christmas– Broadway Playhouse

All performances at 10:00 AM, Saturdays and Sundays.

Some additional weekday performances at 10:00 AM.

Runs November 3 – December 30.

Preferably available the week of November 19 and December 24 (no performances on Thursday, November 22 and Tuesday, December 25).


Fantastic Mr. Fox– Victory Gardens Theater

General performance schedule (schedule varies week-to-week):

Wednesday-Saturday, 1:00 PM & 7:00 PM.

Saturdays at 4:00 PM.

Sundays at 2:30 PM & 5:00 PM.

Additional student matinee performances on weekdays at 10:30 AM.

Afternoon/evening availability on weekdays/weekends preferred.

Preferably available the week of December 24 and 30 (no performances on Tuesday, December 25 and Tuesday, January 1).

Runs December 9 – January 12.




Skills & Qualifications: 

Qualifications and Skills:

·       Excellent face-to-face customer service skills

·       Enjoys interacting with children of all ages, including babies and toddlers

·       A general understanding of and passion for family theater

·       Works well in a fast-paced, crowded environment

·       Retail/ merchandise experience

·       Experience controlling crowds in an efficient and courteous manner

·       Good teamwork and quick problem-solving skills

·       Ability to count and handle cash and make change

·       Experience with Patron Manager a plus

·       Familiarity with Square, Google Drive, and Excel spreadsheets and data
entry, with high attention to detail

·       Ability to lift and carry up to 40 lbs. and climb stairs

·       Ability to stand for 3 to 4 hours

·       Willingness to perform light cleaning duties

To Apply: 

To Apply:

Email cover letter and resume to:  Please write “Audience Services Associate 2018” in the subject line of the email and specify whether you are interested in applying for ‘Twas the Night Before Christmas, Fantastic Mr. Fox, or both. Include general availability and holiday conflicts. 

Contact Information
Contact Name: 
Ben Kaye
Contact Phone Number: